Every guest,answered instantly.
AI agents that handle calls, dining orders, and reservations in any language, around the clock. Your staff stays focused on the guests right in front of them.
Try it now
Hear it for yourself
Have a real conversation with our AI concierge. No account needed — just click and talk.
Uses your browser microphone. No download needed.
Language Switching
Speaks their language, automatically
Riviera detects the guest's language in real time and switches fluently — no buttons, no menus. It works from the very first sentence and stays locked in for the rest of the call.
Instant detection
Identifies the language within the first few words of a call.
Mid-call switching
If a guest switches languages, the agent follows seamlessly.
10+ languages
From Spanish to French to Japanese — no configuration needed.
The reality
Guests don't wait.
They just leave.
2:47 AM· Guest calls about the spa
Voicemail. No message left. They book at the hotel down the street.
Answered on the first ring. Spa hours confirmed. Guest books before breakfast.
Friday, 3 PM· Check-in rush, phone ringing
Front desk can't pick up. Caller hangs up after four rings.
Call handled in parallel. Front desk stays focused on the lobby.
6:12 AM· Guest texts for late check-out
Message unread until 11 AM. Housekeeping confused. Guest annoyed.
Request read, availability checked, 1 PM departure confirmed and logged. All before staff wakes up.
Saturday night· Fully booked, two calls at once
One caller goes to hold, hangs up, leaves a one-star review.
Both calls answered simultaneously. No hold music. No angry review.
Why Riviera
Built for the way hotels actually work
Always on
Every call picked up, every message answered. Guests never hit voicemail or wait on hold.
Hi, I'd like to book a spa appointment for tomorrow morning.
Of course! We have availability at 9:00 AM, 10:30 AM, and 11:00 AM. Would any of those work for you?
10:30 works perfectly.
You're all set for 10:30 AM tomorrow. I've sent a confirmation to your room. Is there anything else I can help with?
Spa booking confirmed
Tomorrow, 10:30 AM · Deep Tissue Massage
Every channel, one team
Calls, texts, email, chat. Every channel in one place.
Drag, drop, deploy
Build agent workflows visually. Configure voices, personas, and handoffs in minutes.
Seamless handoffs
When a guest needs a human, Riviera transfers with the full conversation and context already loaded.
Guest intelligence
Your agents know the guest
before the phone rings
Caller ID hits, reservation loads, preferences appear. Your agent has the full picture before the guest says a word.
Good afternoon, The Grand Palais — how can I help you today, Isabella?
Hi, I'd like to arrange a late check-out for Thursday if possible.
Of course! I see you're in the King Suite until Thursday. I can confirm 2 PM — shall I log that?
Perfect. Also, what time does the spa open tomorrow?
The spa opens at 8 AM. You also have a booking at 10:30 AM — I'll send a reminder to your phone tonight.
Other recent interactions
Guest: "Can we get late check-out until 2 PM?" → Confirmed automatically.
Today, 7:15 AM
Spa confirmation sent: 10:30 AM · Deep Tissue Massage · Grand Palais Spa.
Yesterday, 9:40 AM
Guest Context
Isabella Chen
◆ Diamond4th stay this year
Current Stay
Room 612 · King Suite
Mar 4–6 · Anniversary stay
Spa · 10:30 AM tomorrow · Confirmed
Preferences
Context loaded in 0.3s from caller ID, before the call was even answered.
Handles the hard stuff
Ready for whatever
your guests throw at it
Frustrated guests, foreign languages, midnight texts. Handled without blinking.
Lives right in their messages app.
Guests text your hotel like they'd text a friend. No app download, no portal. Real answers in seconds, on iMessage or SMS.
Grand Palais
iMessage
Delivered
Your staff picks up with the full story.
When a guest needs a human, the call transfers with an AI summary, stay details, and the full transcript. Context before they even say hello.
Incoming Transfer
Call from Carlos Reyes
AI Summary
Guest expressed strong dissatisfaction regarding housekeeping. Room 418 unreachable for 3+ hours. Requires immediate manager resolution.
Conversation
Guest
Carlos Reyes
Room 418 · Deluxe King
Mar 4–7 · Business stay
Needs attention
Housekeeping · 3 hr wait
Speaks their language from the first word.
Spanish, Mandarin, French, Arabic. Detected instantly, spoken fluently — even if the guest switches mid-call.
Guest
¿El desayuno está incluido en mi reserva?
"Is breakfast included in my booking?"
Sophia · AI
¡Hola! Sí, incluye buffet completo de 7–10:30 AM en La Terraza. ¿Le ayudo con algo más?
"Yes — full buffet, 7–10:30 AM at La Terraza. Anything else?"
Guest
明天能帮我订一个按摩吗？
"Can you book a massage for me tomorrow?"
Sophia · AI
当然！明天上午10:30有空位，需要帮您预约吗？
"Of course — 10:30 AM is open. Shall I book it?"
Guest
Pouvez-vous faire monter des oreillers supplémentaires ?
"Can you send up extra pillows?"
Sophia · AI
Bien sûr ! Ils arriveront dans 10 minutes. Autre chose ?
"Of course — arriving in 10 minutes. Anything else?"
How it works
Up and running
before the next shift
Step 01
Add your hotel's knowledge
Upload policies, menus, and FAQs. Riviera extracts every detail and flags contradictions automatically.
Check-in & Check-out
3 PM arrival · 11 AM departure · Late check-out available
Spa & Wellness
Daily 8 AM–9 PM · Reservations required for treatments
Room Service
Available 6 AM–11 PM · 20-min delivery guarantee
No Pets Policy
Pets are not permitted anywhere on the property.
Conflict detected
Overlaps with ADA Compliance FAQ. Service animals must be accommodated regardless of general pet restrictions.
Suggestion: Clarify: service animals are exempt from this policy.
Importing Grand Palais Guest Guide.pdf
Step 02
Build your agent workflows
Map how calls flow through your property visually. Assign agents per department, pick voices, and wire up handoffs — all drag-and-drop.
Step 03
Your team stays in control
Watch every call live. Listen in silently, step in when needed, or let Riviera handle it end to end.
Sophia
Reservations
Concierge
Results
The numbers
speak for themselves
Total Calls
0
Avg Duration
1m 42s
Resolution Rate
0%
Guest Rating
0/5.0
Call Quality
0%
success rate · 14-day trend
Guest Sentiment
Peak Hours
Peak: 10 AM
Recent Calls
Spa reservation for two
Room service inquiry
Late check-out request
Airport shuttle booking
AI Insights
Every call makes
your hotel smarter
Trends, complaints, and opportunities — surfaced automatically from every conversation.
Spa requests are surging
Guests are asking about spa availability 34% more than last week. Most questions are about treatment options and booking windows during their stay.
Keep spa availability and booking details current. Guests are actively asking.
Pool FAQ would deflect 12% of calls
38 unique guests asked about the pool renovation timeline. These calls average 3 minutes and resolve with the same answer every time.
Create a pool status entry in the knowledge base.
Room service wait time complaints
5 calls this week mentioned wait times over 30 minutes, up from 3 last week. Mentions cluster between 12 and 2 PM on weekdays.
Flag to room service manager for peak-hour review.
Late check-out handled end-to-end
Riviera handled 23 late check-out requests this week on its own, logging each outcome with zero staff involvement.
Review negotiation patterns to refine the policy.
Pricing
Straightforward pricing,
no surprises
Every plan includes a 14-day free trial. No credit card required.
Boutique
Independent hotels & B&Bs
AI voice and messaging for independent properties. Handle every guest interaction without extra headcount.
Property
Full-service hotels
Full AI coverage across every guest channel, plus live monitoring and workflow tools for your team.
Portfolio
Hotel groups & management cos.
Multi-property management with custom integrations, API access, and dedicated support.